1&1 Internet, Inc.: After talking with someone, she put me on hold...
A 1&1 Internet, Inc. customer review by GetHuman user ~mike from November 26th, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other 1&1 Internet, Inc. customers when your case took place?
~mike: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common 1&1 Internet, Inc. problems)
~mike: "Change plan" was why I was trying to call.
~mike's review of 1&1 Internet, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: After talking with someone, she put me on hold to do something "for me" an after ** minutes the call just ends.
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
~mike: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a two out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
~mike: For that I would say five out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his 1&1 Internet, Inc. customer service problem that occurred on November 25th, 2017.