23andMe: their phone can't accept messages and you just...

A 23andMe customer review by GetHuman user ~katecole4545 from November 18th, 2017

Background on ~katecole4545's case

GetHuman: ~katecole4545 - can you tell our other 23andMe customers when your case took place?
~katecole4545: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to 23andMe, and if so, how?
~katecole4545: I used the 800-239-5230 number I found for on the GetHuman 23andMe customer phone number page I was on: 23andMe Customer Service Phone Number
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~katecole4545 a list of common 23andMe problems)
~katecole4545: "Complaint" was why I was trying to call.

~katecole4545's review of 23andMe customer service

GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katecole4545: their phone can't accept messages and you just get a recording. What they send as a message for you to easily re*register, I already did it, their link doesn't work. They need help on the website. FIX THE **** THING!
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~katecole4545: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katecole4545: I'd give them a five out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~katecole4545: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~katecole4545: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katecole4545 taken from his 23andMe customer service problem that occurred on November 9th, 2017.

23andMe

3.22 of 5 stars | 48 reviews

~katecole4545's 23andMe Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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