ALDI Stores: I talked with a cust rep by the name of Sue,she...

A ALDI Stores customer review by GetHuman user ~crstallworth from November 21st, 2017

Background on ~crstallworth's case

GetHuman: ~crstallworth - can you tell our other ALDI Stores customers when your case took place?
~crstallworth: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to ALDI Stores, and if so, how?
~crstallworth: I used a help page I found on the GetHuman ALDI Stores customer service contact info page: Contact ALDI Stores Customer Service
GetHuman: And which of these common ALDI Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~crstallworth a list of common ALDI Stores problems)
~crstallworth: "Returns" was why I was trying to contact.

~crstallworth's review of ALDI Stores customer service

GetHuman: So how would you sum up your experience for GetHuman's ALDI Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crstallworth: I talked with a cust rep by the name of Sue,she was great!!! She helped me find the item that i was looking for. She also called the location to make sure it was available.
GetHuman: Let's quantify your experience contacting ALDI Stores. On a scale of 1 to 5, how easy is it go get help on a ALDI Stores problem?
~crstallworth: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crstallworth: I'd give them a two out of five on communication.
GetHuman: And what about ALDI Stores's ability to quickly and effectively address your problem?
~crstallworth: For that I would say five out of five.
GetHuman: And finally- any advice for other ALDI Stores customers?
~crstallworth: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ALDI Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crstallworth taken from his ALDI Stores customer service problem that occurred on November 17th, 2017.

ALDI Stores

3.50 of 5 stars | 40 reviews

~crstallworth's ALDI Stores Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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