I have been an AOL customer since ****..*for th...

A AOL customer review by GetHuman user ~noniemat from November 18th, 2017

Background on ~noniemat's case

GetHuman: ~noniemat - can you tell our other AOL customers when your case took place?
~noniemat: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to AOL, and if so, how?
~noniemat: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~noniemat a list of common AOL problems)
~noniemat: "Service problem" was why I was trying to call.

~noniemat's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noniemat: I have been an AOL customer since ****..*for the past * years I have supposed to have been paying only **.** monthly for my dial up service...but you kept gouging me and its up to **.** now, that is stealing, then when trying to talk with a USA representative, I am given to someone in India.......that is *******......
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~noniemat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noniemat: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~noniemat: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~noniemat: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noniemat taken from his AOL customer service problem that occurred on November 15th, 2017.

AOL

2.29 of 5 stars | 349 reviews

~noniemat's AOL Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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