AOL: The number ** indicated in the "your wait" sect...

A AOL customer review by GetHuman user GetHuman-289183 from November 26th, 2017

Background on GetHuman-289183's case

GetHuman: GetHuman-289183 - can you tell our other AOL customers when your case took place?
GetHuman-289183: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman-289183: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289183 a list of common AOL problems)
GetHuman-289183: "Refund a Charge" was why I was trying to call.

GetHuman-289183's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289183: The number ** indicated in the "your wait" section is actually the number of times I tried to reach AOL at the number you supplied as well as the number *-***-***-****. This was a number AOL supplied me with a few months ago. All I receive is a circuits busy signal. Option * that you suggest is also non-operative. Something is amiss.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-289183: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289183: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-289183: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-289183: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289183 taken from his AOL customer service problem that occurred on November 22nd, 2017.

AOL

2.29 of 5 stars | 349 reviews

GetHuman-289183's AOL Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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