AT&T Go Phone: I was given a phone number with a * digit numbe...
A AT&T Go Phone customer review by GetHuman user ~Dell from November 20th, 2017
Background on ~Dell's case
GetHuman: ~Dell - can you tell our other AT&T Go Phone customers when your case took place?
~Dell: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~Dell a list of common AT&T Go Phone problems)
~Dell: "Account issues" was why I was trying to call.
~Dell's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dell: I was given a phone number with a * digit number not a ** digit number! All I got was pay it! I couldn't without a real phone number given! I left messages and questions that were never returned! Noone seemed to know how to get a proper phone number changed for me to get started on a brand new phone from att that I never had before! I couldn't return it! I guess I'm stuck with it! I never had this kind of problem before with other prepaid phones!
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~Dell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dell: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~Dell: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~Dell: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dell taken from his AT&T Go Phone customer service problem that occurred on November 14th, 2017.