AT&T Wireless: trying desperately to find someone at ATT who w...
A AT&T Wireless customer review by GetHuman user GetHuman-155822 from November 1st, 2017
Background on GetHuman-155822's case
GetHuman: GetHuman-155822 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-155822: Yeah. It was middle of the night, on October 26th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155822 a list of common AT&T Wireless problems)
GetHuman-155822: "Billing issue" was why I was trying to call.
GetHuman-155822's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155822: trying desperately to find someone at ATT who will help get my iPhone * delivered after FedEx lost it. I've been trying for over * wks to get to a human who has any authority and gives a ****.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-155822: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155822: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-155822: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-155822: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155822 taken from his AT&T Wireless customer service problem that occurred on October 26th, 2017.