AT&T: I am absolutely appauled . They took ***$out of...
A AT&T customer review by GetHuman user ~one pissed off lady from November 24th, 2017
Background on ~one pissed off lady's case
GetHuman: ~one pissed off lady - can you tell our other AT&T customers when your case took place?
~one pissed off lady: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~one pissed off lady a list of common AT&T problems)
~one pissed off lady: "Overcharge/Strange charge" was why I was trying to call.
~one pissed off lady's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~one pissed off lady: I am absolutely appauled . They took ***$out of my bank Acct. And tthey are now denying me the right to have it back. Its Christmas shopping Time and they just take NY money now on top of they have turned my phone off illegally. I paid my bill on the ** . Someone tell me how at&t can just take your moneyike this
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~one pissed off lady: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~one pissed off lady: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~one pissed off lady: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~one pissed off lady: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~one pissed off lady taken from his AT&T customer service problem that occurred on November 16th, 2017.