Aaron's: Awful!

A Aaron's customer review by GetHuman user GetHuman-tricia4 from November 29th, 2017

Background on GetHuman-tricia4's case

GetHuman: GetHuman-tricia4 - can you tell our other Aaron's customers when your case took place?
GetHuman-tricia4: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Aaron's, and if so, how?
GetHuman-tricia4: I used the 877-607-9999 number I found for on the GetHuman Aaron's customer phone number page I was on: Aaron's Customer Service Phone Number
GetHuman: And which of these common Aaron's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tricia4 a list of common Aaron's problems)
GetHuman-tricia4: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-tricia4's review of Aaron's customer service

GetHuman: So how would you sum up your experience for GetHuman's Aaron's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tricia4: Awful!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-tricia4: TERRIBLE. THOUGHT I HAD THEM PAID OFF.. THEY DOUBLE CHARGED ME.. SAID A MANAGER WOULD CONTACT ME IN ** HOURS.. NO ONE HAS CONTACTED ME.. U CALL.. U ARE NUMBER ** IN LINE.. REALLY?!? .. THE LOCAL STORE WONT HELP ME.. TERRIBLE CUSTOMER SERVICE!!! DOESN'T DESERVE ONE STAR..
GetHuman: Let's quantify your experience contacting Aaron's. On a scale of 1 to 5, how easy is it go get help on a Aaron's problem?
GetHuman-tricia4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tricia4: I'd give them a five out of five on communication.
GetHuman: And what about Aaron's's ability to quickly and effectively address your problem?
GetHuman-tricia4: For that I would say two out of five.
GetHuman: And finally- any advice for other Aaron's customers?
GetHuman-tricia4: Call them early in the day or late. Don't forget any personal or account information you might need for Aaron's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tricia4 taken from his Aaron's customer service problem that occurred on November 22nd, 2017.

Aaron's

1.83 of 5 stars | 25 reviews

GetHuman-tricia4's Aaron's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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