Aeropostale: WHAT AN IDIOTIC COMPANY THAT EXPECT PEOPLE TO W...

A Aeropostale customer review by GetHuman user ~ls40095 from November 25th, 2017

Background on ~ls40095's case

GetHuman: ~ls40095 - can you tell our other Aeropostale customers when your case took place?
~ls40095: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
~ls40095: I used the 877-289-2376 number I found for on the GetHuman Aeropostale customer phone number page I was on: Aeropostale Customer Service Phone Number
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~ls40095 a list of common Aeropostale problems)
~ls40095: "Overcharge/Strange charge" was why I was trying to call.

~ls40095's review of Aeropostale customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ls40095: WHAT AN IDIOTIC COMPANY THAT EXPECT PEOPLE TO WAIT ** DAYS FOR PRODUCT THEN WHEN THEY COMPLAIN, THEY CANCEL YOUR ORDER!*Dont buy from these creeps..They charged my palpal account and it took me a week to get someone to reply to my email. I was told they were heavy busy and my online order was delayed and would be delivered in AN ADDITIONAL * to ** days........Was I suppose to guess this was the situation since I ordered the items for a birthday? Terrible customer service..and they screwed up my PayPal account.....
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~ls40095: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ls40095: I'd give them a one out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~ls40095: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~ls40095: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ls40095 taken from his Aeropostale customer service problem that occurred on November 15th, 2017.

Aeropostale

1.50 of 5 stars | 24 reviews

~ls40095's Aeropostale Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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