Aetna: I work for a provider and tried for several hou...

A Aetna customer review by GetHuman user GetHuman-402517 from November 22nd, 2017

Background on GetHuman-402517's case

GetHuman: GetHuman-402517 - can you tell our other Aetna customers when your case took place?
GetHuman-402517: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman-402517: I used the 800-872-3862 number I found for on the GetHuman Aetna customer phone number page I was on: Aetna Customer Service Phone Number
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402517 a list of common Aetna problems)
GetHuman-402517: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-402517's review of Aetna customer service

GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402517: I work for a provider and tried for several hours trying to reach a rep to verify if we were in network. I called this number and FINALLY got someone right away who was actually friendly and helpful. (don't even bother with the switchboard! Jerks)
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
GetHuman-402517: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402517: I'd give them a two out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
GetHuman-402517: For that I would say one out of five.
GetHuman: And finally- any advice for other Aetna customers?
GetHuman-402517: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402517 taken from his Aetna customer service problem that occurred on November 18th, 2017.

Aetna

2.90 of 5 stars | 53 reviews

GetHuman-402517's Aetna Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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