Aetna: Waste of time. the phillipines ppl does not hav...
A Aetna customer review by GetHuman user ~Chris from November 20th, 2017
Background on ~Chris's case
GetHuman: ~Chris - can you tell our other Aetna customers when your case took place?
~Chris: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Aetna problems)
~Chris: "Get insurance" was why I was trying to call.
~Chris's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: Waste of time. the phillipines ppl does not have a medical billing knowledge, they just reading the notes.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Chris: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Chris: For that I would say one out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Aetna customer service problem that occurred on November 11th, 2017.