Amazon: I was getting pretty frustrated not being able...

A Amazon customer review by GetHuman user ~Senecahighlander from November 26th, 2017

Background on ~Senecahighlander's case

GetHuman: ~Senecahighlander - can you tell our other Amazon customers when your case took place?
~Senecahighlander: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Amazon, and if so, how?
~Senecahighlander: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Senecahighlander a list of common Amazon problems)
~Senecahighlander: "Payment Arrangement" was why I was trying to call.

~Senecahighlander's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Senecahighlander: I was getting pretty frustrated not being able to find a way to contact Amazon in regard to cancelling my "Prime" membership (so they wouldn't keep trying to bill my card until I could afford it). I just sat through the recorded nonsense and it connected me right to a live human. She took care of the issue... I hope (we'll see)... but I was pleasantly surprised by the ease of getting a real person on the phone, as well as the service.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Senecahighlander: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Senecahighlander: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Senecahighlander: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Senecahighlander: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Senecahighlander taken from his Amazon customer service problem that occurred on November 23rd, 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~Senecahighlander's Amazon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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