Anthem Blue Cross & Blue Shield: too many numbers to call, too many numbers to u...

A Anthem Blue Cross & Blue Shield customer review by GetHuman user GetHuman-265231 from November 9th, 2017

Background on GetHuman-265231's case

GetHuman: GetHuman-265231 - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
GetHuman-265231: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman-265231: I used the 800-280-7293 number I found for on the GetHuman Anthem Blue Cross & Blue Shield customer phone number page I was on: Anthem Blue Cross & Blue Shield Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265231 a list of common Anthem Blue Cross & Blue Shield problems)
GetHuman-265231: "Delayed claim" was why I was trying to call.

GetHuman-265231's review of Anthem Blue Cross & Blue Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265231: too many numbers to call, too many numbers to use, too long a wait by far, too many recordings not enough people!!!!!!
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
GetHuman-265231: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265231: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
GetHuman-265231: For that I would say four out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
GetHuman-265231: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265231 taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 6th, 2017.

Anthem Blue Cross & Blue Shield

2.42 of 5 stars | 84 reviews

GetHuman-265231's Anthem Blue Cross & Blue Shield Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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