Appalachian Power Co (WV): I was enrolled in automatic payment withdrawal...

A Appalachian Power Co (WV) customer review by GetHuman user ~KS from November 10th, 2017

Background on ~KS's case

GetHuman: ~KS - can you tell our other Appalachian Power Co (WV) customers when your case took place?
~KS: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Appalachian Power Co (WV), and if so, how?
~KS: I used the 800-982-4237 number I found for on the GetHuman Appalachian Power Co (WV) customer phone number page I was on: Appalachian Power Co (WV) Customer Service Phone Number
GetHuman: And which of these common Appalachian Power Co (WV) customer issues best describes the reason you wanted to talk to them?
(Shows ~KS a list of common Appalachian Power Co (WV) problems)
~KS: "Change appointment" was why I was trying to call.

~KS's review of Appalachian Power Co (WV) customer service

GetHuman: So how would you sum up your experience for GetHuman's Appalachian Power Co (WV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KS: I was enrolled in automatic payment withdrawal by App. Pwr when I started service. My roommate took over the payments after a while and added her account to the system. Now, for the past few months, our bill amount has been deducted from EACH of our accounts, and Appalachian Power will not issue a refund to me for the extra amount unless I have my BANK fax them my account information. If they can take money out, why on earth can't they put it back in???
GetHuman: Let's quantify your experience contacting Appalachian Power Co (WV). On a scale of 1 to 5, how easy is it go get help on a Appalachian Power Co (WV) problem?
~KS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KS: I'd give them a three out of five on communication.
GetHuman: And what about Appalachian Power Co (WV)'s ability to quickly and effectively address your problem?
~KS: For that I would say four out of five.
GetHuman: And finally- any advice for other Appalachian Power Co (WV) customers?
~KS: Call them early in the day or late. Don't forget any personal or account information you might need for Appalachian Power Co (WV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KS taken from his Appalachian Power Co (WV) customer service problem that occurred on November 2nd, 2017.

Appalachian Power Co (WV)

2.33 of 5 stars | 17 reviews

~KS's Appalachian Power Co (WV) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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