Ashley Furniture: I'd never shop here ever against company on the...
A Ashley Furniture customer review by GetHuman user ~hate this company from November 23rd, 2017
Background on ~hate this company's case
GetHuman: ~hate this company - can you tell our other Ashley Furniture customers when your case took place?
~hate this company: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~hate this company a list of common Ashley Furniture problems)
~hate this company: "Change order" was why I was trying to call.
~hate this company's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate this company: I'd never shop here ever against company on the planet*planet, the broke my sofa, they broke my table twice and then sent it to the wrong address after I called * times to verify the address
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~hate this company: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate this company: I'd give them a one out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~hate this company: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~hate this company: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate this company taken from his Ashley Furniture customer service problem that occurred on November 22nd, 2017.