Avis: Inused their online form to advise of a lost ot...

A Avis customer review by GetHuman user ~Busy Mom from November 26th, 2017

Background on ~Busy Mom's case

GetHuman: ~Busy Mom - can you tell our other Avis customers when your case took place?
~Busy Mom: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Avis, and if so, how?
~Busy Mom: I used the 800-352-7900 number I found for on the GetHuman Avis customer phone number page I was on: Avis Customer Service Phone Number
GetHuman: And which of these common Avis customer issues best describes the reason you wanted to talk to them?
(Shows ~Busy Mom a list of common Avis problems)
~Busy Mom: "Insurance claim" was why I was trying to call.

~Busy Mom's review of Avis customer service

GetHuman: So how would you sum up your experience for GetHuman's Avis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Busy Mom: Inused their online form to advise of a lost otem as the drop off location does not answer their phone. Two days to reply to tell me to file a report or call the location. I could have done that without the contact.
GetHuman: Let's quantify your experience contacting Avis. On a scale of 1 to 5, how easy is it go get help on a Avis problem?
~Busy Mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Busy Mom: I'd give them a five out of five on communication.
GetHuman: And what about Avis's ability to quickly and effectively address your problem?
~Busy Mom: For that I would say three out of five.
GetHuman: And finally- any advice for other Avis customers?
~Busy Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Avis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Busy Mom taken from his Avis customer service problem that occurred on November 20th, 2017.

Avis

4.50 of 5 stars | 31 reviews

~Busy Mom's Avis Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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