Barclay Cards: I have two accounts that have a monthly balance...

A Barclay Cards customer review by GetHuman user GetHuman-345633 from November 27th, 2017

Background on GetHuman-345633's case

GetHuman: GetHuman-345633 - can you tell our other Barclay Cards customers when your case took place?
GetHuman-345633: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Barclay Cards, and if so, how?
GetHuman-345633: I used the 888-232-0780 number I found for on the GetHuman Barclay Cards customer phone number page I was on: Barclay Cards Customer Service Phone Number
GetHuman: And which of these common Barclay Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345633 a list of common Barclay Cards problems)
GetHuman-345633: "Complaint" was why I was trying to call.

GetHuman-345633's review of Barclay Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Barclay Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345633: I have two accounts that have a monthly balance average $**,*** per card. I had a company scam my card and the charges were taken off. Two months later put back on. The Dispute Department never told me I was recharged. To speak with a manager up to **-** hours to wait.
GetHuman: Let's quantify your experience contacting Barclay Cards. On a scale of 1 to 5, how easy is it go get help on a Barclay Cards problem?
GetHuman-345633: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345633: I'd give them a three out of five on communication.
GetHuman: And what about Barclay Cards's ability to quickly and effectively address your problem?
GetHuman-345633: For that I would say one out of five.
GetHuman: And finally- any advice for other Barclay Cards customers?
GetHuman-345633: Call them early in the day or late. Don't forget any personal or account information you might need for Barclay Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345633 taken from his Barclay Cards customer service problem that occurred on November 23rd, 2017.

Barclay Cards

2.14 of 5 stars | 48 reviews

GetHuman-345633's Barclay Cards Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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