Barclays: Charges

A Barclays customer review by GetHuman user GetHuman-jaylind from December 5th, 2017

Background on GetHuman-jaylind's case

GetHuman: GetHuman-jaylind - can you tell our other Barclays customers when your case took place?
GetHuman-jaylind: Sure. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Barclays, and if so, how?
GetHuman-jaylind: I used the 877-523-0478 number I found for on the GetHuman Barclays customer phone number page I was on: Barclays Customer Service Phone Number
GetHuman: And which of these common Barclays customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jaylind a list of common Barclays problems)
GetHuman-jaylind: "Question" was why I was trying to call.

GetHuman-jaylind's review of Barclays customer service

GetHuman: So how would you sum up your experience for GetHuman's Barclays customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jaylind: Charges
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jaylind: Double charged and received nothing. Was told my card declined.
GetHuman: Let's quantify your experience contacting Barclays. On a scale of 1 to 5, how easy is it go get help on a Barclays problem?
GetHuman-jaylind: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jaylind: I'd give them a five out of five on communication.
GetHuman: And what about Barclays's ability to quickly and effectively address your problem?
GetHuman-jaylind: For that I would say one out of five.
GetHuman: And finally- any advice for other Barclays customers?
GetHuman-jaylind: Call them early in the day or late. Don't forget any personal or account information you might need for Barclays to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jaylind taken from his Barclays customer service problem that occurred on December 2nd, 2017.

Barclays

2.00 of 5 stars | 11 reviews

GetHuman-jaylind's Barclays Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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