Barnes & Noble: Got a Nook as a gift and it has a defect. Calle...

A Barnes & Noble customer review by GetHuman user ~bnformercustomer from November 3rd, 2017

Background on ~bnformercustomer's case

GetHuman: ~bnformercustomer - can you tell our other Barnes & Noble customers when your case took place?
~bnformercustomer: Yeah. It was late at night, on October 31st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
~bnformercustomer: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~bnformercustomer a list of common Barnes & Noble problems)
~bnformercustomer: "Overcharge/Strange charge" was why I was trying to call.

~bnformercustomer's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bnformercustomer: Got a Nook as a gift and it has a defect. Called several times to get a replacement and finally got tired of the poor customer service and gave up. Okay, B&N saved money on the repair as planned, but I won't buy from them anymore. Who won?
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~bnformercustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bnformercustomer: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~bnformercustomer: For that I would say two out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~bnformercustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bnformercustomer taken from his Barnes & Noble customer service problem that occurred on October 31st, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

~bnformercustomer's Barnes & Noble Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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