Barnes & Noble: I called * different times in one day b*c i got...

A Barnes & Noble customer review by GetHuman user GetHuman-388678 from November 3rd, 2017

Background on GetHuman-388678's case

GetHuman: GetHuman-388678 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-388678: Yup. It was afternoon, on November 1st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman-388678: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-388678 a list of common Barnes & Noble problems)
GetHuman-388678: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-388678's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-388678: I called * different times in one day b*c i got tired of holding!! My total hold time was * hrs and ** minutes! and they STILL DIDN'T HELP ME!!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-388678: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-388678: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-388678: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-388678: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-388678 taken from his Barnes & Noble customer service problem that occurred on November 1st, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

GetHuman-388678's Barnes & Noble Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!