Barnes & Noble: I have been waiting almost a week for a credit...
A Barnes & Noble customer review by GetHuman user GetHuman-385638 from November 3rd, 2017
Background on GetHuman-385638's case
GetHuman: GetHuman-385638 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-385638: Yup. It was afternoon, on October 31st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385638 a list of common Barnes & Noble problems)
GetHuman-385638: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-385638's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385638: I have been waiting almost a week for a credit on my visa. They were to charge my purchases on a gift card and instead they charged my Visa. The first time I called after a half hour wait was told it would take ** hours. *nd time I called * days later (another ** minute wait) was told credit would show up that day. Two days later still waiting. Another call (** minute wait) was told system slow and may take even longer to get credit. Should have gotten the Kindle. B&N Customer Service is horrible.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-385638: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385638: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-385638: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-385638: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385638 taken from his Barnes & Noble customer service problem that occurred on October 31st, 2017.