Barnes & Noble: I ordered a HP TouchPad when they were being cl...
A Barnes & Noble customer review by GetHuman user GetHuman-201312 from November 6th, 2017
Background on GetHuman-201312's case
GetHuman: GetHuman-201312 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-201312: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201312 a list of common Barnes & Noble problems)
GetHuman-201312: "Warranty claim" was why I was trying to call.
GetHuman-201312's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201312: I ordered a HP TouchPad when they were being cleared out. The website ordering system let me complete my order and pay. A few hours later I received an email telling me that the HP TouchPad was out of stock. I sent an email asking why the order was completed even though they had none in stock, I have not received a response yet. Inventory*ordering systems should not allow a purchase to take place if they do not have the item in stock. The WORST experience, stay away from B&N clearance sales!!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-201312: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201312: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-201312: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-201312: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201312 taken from his Barnes & Noble customer service problem that occurred on October 31st, 2017.