Barnes & Noble: Promised I would not be charged for a downloada...

A Barnes & Noble customer review by GetHuman user ~really from November 3rd, 2017

Background on ~really's case

GetHuman: ~really - can you tell our other Barnes & Noble customers when your case took place?
~really: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
~really: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~really a list of common Barnes & Noble problems)
~really: "Track order" was why I was trying to call.

~really's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~really: Promised I would not be charged for a downloadable book, if I did not download it, they charged me anyways. It took two weeks to get the download.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~really: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~really: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~really: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~really: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~really taken from his Barnes & Noble customer service problem that occurred on October 31st, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

~really's Barnes & Noble Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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