Barnes & Noble: i have been trying online and on phone for *hr...
A Barnes & Noble customer review by GetHuman user ~lm from November 25th, 2017
Background on ~lm's case
GetHuman: ~lm - can you tell our other Barnes & Noble customers when your case took place?
~lm: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~lm a list of common Barnes & Noble problems)
~lm: "Complaint" was why I was trying to call.
~lm's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lm: i have been trying online and on phone for *hr.....**it is christmas eve and i ordered a christmas present*** weeks ago and have been waiting for this very important**purchase to be delivered**i will never order barnes noble again**you have so ruined my present list**i forgive as it is christmas but i run a company and for every bad word of mouth issue you can lose ** customers over time.**no excuses
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~lm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lm: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~lm: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~lm: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lm taken from his Barnes & Noble customer service problem that occurred on November 22nd, 2017.