Barnes & Noble: this is actually a corporate office number and...
A Barnes & Noble customer review by GetHuman user GetHuman-321846 from November 14th, 2017
Background on GetHuman-321846's case
GetHuman: GetHuman-321846 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-321846: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321846 a list of common Barnes & Noble problems)
GetHuman-321846: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-321846's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321846: this is actually a corporate office number and they refuse to deal with customers, i was transferred to the same useless customer service line that offered no help. I am fed up with B&N
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-321846: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321846: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-321846: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-321846: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321846 taken from his Barnes & Noble customer service problem that occurred on November 10th, 2017.