Bath & Body Works: I have a gift card I cannot use because the sto...
A Bath & Body Works customer review by GetHuman user ~pam from November 23rd, 2017
Background on ~pam's case
GetHuman: ~pam - can you tell our other Bath & Body Works customers when your case took place?
~pam: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Bath & Body Works, and if so, how?
GetHuman: And which of these common Bath & Body Works customer issues best describes the reason you wanted to talk to them?
(Shows ~pam a list of common Bath & Body Works problems)
~pam: "Returns" was why I was trying to call.
~pam's review of Bath & Body Works customer service
GetHuman: So how would you sum up your experience for GetHuman's Bath & Body Works customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam: I have a gift card I cannot use because the store where I purchased it never activated it. I have green getting the run around. The store says to call b&b.I call them they say send a receipt of proof that I actually purchase it. Sorry, but I cannot stress anymore over this. I also have to end my shopping sprees at bath&body works. Like you care anyway.
GetHuman: Let's quantify your experience contacting Bath & Body Works. On a scale of 1 to 5, how easy is it go get help on a Bath & Body Works problem?
~pam: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam: I'd give them a five out of five on communication.
GetHuman: And what about Bath & Body Works's ability to quickly and effectively address your problem?
~pam: For that I would say four out of five.
GetHuman: And finally- any advice for other Bath & Body Works customers?
~pam: Call them early in the day or late. Don't forget any personal or account information you might need for Bath & Body Works to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam taken from his Bath & Body Works customer service problem that occurred on November 21st, 2017.