BillMeLater.com: The communication provided is vague and unhelpf...

A BillMeLater.com customer review by GetHuman user ~Ironist from November 7th, 2017

Background on ~Ironist's case

GetHuman: ~Ironist - can you tell our other BillMeLater.com customers when your case took place?
~Ironist: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to BillMeLater.com, and if so, how?
~Ironist: I used the 866-528-3733 number I found for on the GetHuman BillMeLater.com customer phone number page I was on: BillMeLater.com Customer Service Phone Number
GetHuman: And which of these common BillMeLater.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ironist a list of common BillMeLater.com problems)
~Ironist: "None of those really matches why I wanted to call BillMeLater.com that day." was why I was trying to call.

~Ironist's review of BillMeLater.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BillMeLater.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ironist: The communication provided is vague and unhelpful. Requests for detailed information was not acknowledged or responded. When I sign on the the website, a popup says I have a generous credit line, but attempts to make purchases under $*** are denied. It is not worth the hassle and frustration to use or contact this company.
GetHuman: Let's quantify your experience contacting BillMeLater.com. On a scale of 1 to 5, how easy is it go get help on a BillMeLater.com problem?
~Ironist: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ironist: I'd give them a four out of five on communication.
GetHuman: And what about BillMeLater.com's ability to quickly and effectively address your problem?
~Ironist: For that I would say three out of five.
GetHuman: And finally- any advice for other BillMeLater.com customers?
~Ironist: Call them early in the day or late. Don't forget any personal or account information you might need for BillMeLater.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ironist taken from his BillMeLater.com customer service problem that occurred on November 4th, 2017.

BillMeLater.com

1.00 of 5 stars | 27 reviews

~Ironist's BillMeLater.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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