Black & Decker: I called, wanting to know what the warranty ter...
A Black & Decker customer review by GetHuman user ~briandsmia from November 18th, 2017
Background on ~briandsmia's case
GetHuman: ~briandsmia - can you tell our other Black & Decker customers when your case took place?
~briandsmia: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~briandsmia a list of common Black & Decker problems)
~briandsmia: "Technical support" was why I was trying to call.
~briandsmia's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~briandsmia: I called, wanting to know what the warranty terms were for a ** volt lithium battery for their **v Lithium sweeper vac that is * year, * days old. I couldn't get a straight answer what the criteria was to replace or not replace. The customer service person didn't understand even after I went through the possible scenarios and asked what would constitute wear and tear. Black & Decker failed on this one.
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~briandsmia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~briandsmia: I'd give them a five out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~briandsmia: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~briandsmia: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~briandsmia taken from his Black & Decker customer service problem that occurred on November 9th, 2017.