CREDO Mobile: However I am really steamed at the $*** charge...

A CREDO Mobile customer review by GetHuman user ~trish from November 18th, 2017

Background on ~trish's case

GetHuman: ~trish - can you tell our other CREDO Mobile customers when your case took place?
~trish: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
~trish: I used the 800-411-0848 number I found for on the GetHuman CREDO Mobile customer phone number page I was on: CREDO Mobile Customer Service Phone Number
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~trish a list of common CREDO Mobile problems)
~trish: "Complaint" was why I was trying to call.

~trish's review of CREDO Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trish: However I am really steamed at the $*** charge plus cost of new phone when my Samsung phone mysteriously died. Evidently I did not buy a warrantee so it is my fault.
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
~trish: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trish: I'd give them a four out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
~trish: For that I would say five out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
~trish: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trish taken from his CREDO Mobile customer service problem that occurred on November 11th, 2017.

CREDO Mobile

2.86 of 5 stars | 44 reviews

~trish's CREDO Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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