California Department of Motor Vehicles (DMV/RMV): I went in to renew an expired ca IS. Paid, took...

A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user GetHuman-myoceans from December 2nd, 2017

Background on GetHuman-myoceans's case

GetHuman: GetHuman-myoceans - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
GetHuman-myoceans: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman-myoceans: I used the 800-777-0133 number I found for on the GetHuman California Department of Motor Vehicles (DMV/RMV) customer phone number page I was on: California Department of Motor Vehicles (DMV/RMV) Customer Service Phone Number
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-myoceans a list of common California Department of Motor Vehicles (DMV/RMV) problems)
GetHuman-myoceans: "Lost ID/License Renewal" was why I was trying to call.

GetHuman-myoceans's review of California Department of Motor Vehicles (DMV/RMV) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-myoceans: I went in to renew an expired ca IS. Paid, took the pic...got to the bank to open an account & re...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-myoceans: I went in to renew an expired ca ID. Paid, took the pic, left with what I thought was my temp soft copy...got to the bank to open an account & realized I was given the receipt portion for my payment only. It clearly states on the top of paper "not a valid form of reference to id" and is "only receipt of application & payment for ID". The bank rep would have otherwise taken the temp form with expired ID as proof, being this is somewhat common, making him familiar with the correct form & because so...was the one who identified it as incorrect. Ugh! Sooooo. ..I'm hoping there's another way to obtain the temp, while waiting for the hard copy, without having to go back to Dmv. The bus ride is lengthy, as are the lines and this will be my *th time there in less than * weeks. Please say it is so...**On a side note... I'm so stoked on your website and offered services! Can't wait to share this with others. What a great and much needed concept. Best of luck with everything & stay blessed...thx so much for your time :*
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
GetHuman-myoceans: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-myoceans: I'd give them a five out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
GetHuman-myoceans: For that I would say four out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
GetHuman-myoceans: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-myoceans taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 23rd, 2017.

California Department of Motor Vehicles (DMV/RMV)

2.93 of 5 stars | 218 reviews

GetHuman-myoceans's California Department of Motor Vehicles (DMV/RMV) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like California Department of Motor Vehicles (DMV/RMV), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with California Department of Motor Vehicles (DMV/RMV) in any way.