California Department of Motor Vehicles (DMV/RMV): The DMV made an error with my name on my new li...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~MizLit from November 2nd, 2017
Background on ~MizLit's case
GetHuman: ~MizLit - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~MizLit: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~MizLit a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~MizLit: "DUI" was why I was trying to call.
~MizLit's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MizLit: The DMV made an error with my name on my new license: the first part of my last name is now my middle name. I was given this number to call to resolve the issue per the first rep I spoke to. This number is ALWAYS BUSY, so I have to go into an office for something that was not my error.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~MizLit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MizLit: I'd give them a one out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~MizLit: For that I would say two out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~MizLit: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MizLit taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 1st, 2017.