California Employment Development Department (EDD): Not only does this complaint form not allow ade...

A California Employment Development Department (EDD) customer review by GetHuman user ~sadsadsad and frustrated from November 11th, 2017

Background on ~sadsadsad and frustrated's case

GetHuman: ~sadsadsad and frustrated - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~sadsadsad and frustrated: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
~sadsadsad and frustrated: I used the 800-300-5616 number I found for on the GetHuman California Employment Development Department (EDD) customer phone number page I was on: California Employment Development Department (EDD) Customer Service Phone Number
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~sadsadsad and frustrated a list of common California Employment Development Department (EDD) problems)
~sadsadsad and frustrated: "Account access" was why I was trying to call.

~sadsadsad and frustrated's review of California Employment Development Department (EDD) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sadsadsad and frustrated: Not only does this complaint form not allow adequate space*room to clarify the duration of my call wait(its always days!), the amount of concerns from people who are simply trying to get answers about financial stability and their livelihood is appalling. I have experienced the worst call system that is always busy, a lack of other ways to contact to ask simple questions(email or an online profile of my benefits) I have also experienced times when I finally seem like Im going to get through only to have an operator answer and hang up on me b*c its close to *pm!?!to which I call back and receive a message that "the offices are now closed". What a sad state of customer services in an area where people really need help and clarity. Is there not a governing board to review and address this ongoing debacle of treatment for those in need!
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~sadsadsad and frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sadsadsad and frustrated: I'd give them a two out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~sadsadsad and frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~sadsadsad and frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sadsadsad and frustrated taken from his California Employment Development Department (EDD) customer service problem that occurred on November 8th, 2017.

California Employment Development Department (EDD)

3.68 of 5 stars | 244 reviews

~sadsadsad and frustrated's California Employment Development Department (EDD) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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