Canada Revenue: Your posted wait time is calculated from the ti...

A Canada Revenue customer review by GetHuman user ~gary from November 26th, 2017

Background on ~gary's case

GetHuman: ~gary - can you tell our other Canada Revenue customers when your case took place?
~gary: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Canada Revenue, and if so, how?
~gary: I used the 800-959-8281 number I found for on the GetHuman Canada Revenue customer phone number page I was on: Canada Revenue Customer Service Phone Number
GetHuman: And which of these common Canada Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~gary a list of common Canada Revenue problems)
~gary: "Setup Payment Arrangement" was why I was trying to call.

~gary's review of Canada Revenue customer service

GetHuman: So how would you sum up your experience for GetHuman's Canada Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary: Your posted wait time is calculated from the time one connects to CRA. In addition add ** minutes of busy signals.*HIRE MORE STAFF FEB*APR!!!!!
GetHuman: Let's quantify your experience contacting Canada Revenue. On a scale of 1 to 5, how easy is it go get help on a Canada Revenue problem?
~gary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary: I'd give them a one out of five on communication.
GetHuman: And what about Canada Revenue's ability to quickly and effectively address your problem?
~gary: For that I would say four out of five.
GetHuman: And finally- any advice for other Canada Revenue customers?
~gary: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gary taken from his Canada Revenue customer service problem that occurred on November 18th, 2017.

Canada Revenue

1.92 of 5 stars | 253 reviews

~gary's Canada Revenue Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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