Capital One Auto Finance: I have a special situation so I needed to talk...

A Capital One Auto Finance customer review by GetHuman user ~me from November 12th, 2017

Background on ~me's case

GetHuman: ~me - can you tell our other Capital One Auto Finance customers when your case took place?
~me: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
~me: I used the 877-817-7861 number I found for on the GetHuman Capital One Auto Finance customer phone number page I was on: Capital One Auto Finance Customer Service Phone Number
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Capital One Auto Finance problems)
~me: "Eligibility question" was why I was trying to call.

~me's review of Capital One Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I have a special situation so I needed to talk to a department that was closed but the customer service rep was so friendly and helpful. Excellent service!
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~me: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~me: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Capital One Auto Finance customer service problem that occurred on November 9th, 2017.

Capital One Auto Finance

3.29 of 5 stars | 108 reviews

~me's Capital One Auto Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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