Capital One: Your TV commercial with vulgar language and sw...

A Capital One customer review by GetHuman user ~lawstudent01 from November 18th, 2017

Background on ~lawstudent01's case

GetHuman: ~lawstudent01 - can you tell our other Capital One customers when your case took place?
~lawstudent01: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Capital One, and if so, how?
~lawstudent01: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~lawstudent01 a list of common Capital One problems)
~lawstudent01: "Lower my rate" was why I was trying to call.

~lawstudent01's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lawstudent01: Your TV commercial with vulgar language and swearing is unacceptable...you should be ashamed to allow that on TV...yet you seem proud...DESPICABLE !
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~lawstudent01: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lawstudent01: I'd give them a four out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~lawstudent01: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One customers?
~lawstudent01: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lawstudent01 taken from his Capital One customer service problem that occurred on November 9th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~lawstudent01's Capital One Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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