Car2go: no response at all! nor does the site work normally!
A Car2go customer review by GetHuman user ~bill stone from November 24th, 2017
Background on ~bill stone's case
GetHuman: ~bill stone - can you tell our other Car2go customers when your case took place?
~bill stone: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Car2go, and if so, how?
GetHuman: And which of these common Car2go customer issues best describes the reason you wanted to talk to them?
(Shows ~bill stone a list of common Car2go problems)
~bill stone: "Loyalty program" was why I was trying to call.
~bill stone's review of Car2go customer service
GetHuman: So how would you sum up your experience for GetHuman's Car2go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bill stone: no response at all! nor does the site work normally!
GetHuman: Let's quantify your experience contacting Car2go. On a scale of 1 to 5, how easy is it go get help on a Car2go problem?
~bill stone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bill stone: I'd give them a five out of five on communication.
GetHuman: And what about Car2go's ability to quickly and effectively address your problem?
~bill stone: For that I would say one out of five.
GetHuman: And finally- any advice for other Car2go customers?
~bill stone: Call them early in the day or late. Don't forget any personal or account information you might need for Car2go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bill stone taken from his Car2go customer service problem that occurred on November 17th, 2017.