CarFax: I received the standard, automatic response at...

A CarFax customer review by GetHuman user ~Zitmon from November 26th, 2017

Background on ~Zitmon's case

GetHuman: ~Zitmon - can you tell our other CarFax customers when your case took place?
~Zitmon: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to CarFax, and if so, how?
~Zitmon: I used a help page I found on the GetHuman CarFax customer service contact info page: Contact CarFax Customer Service
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~Zitmon a list of common CarFax problems)
~Zitmon: "Question" was why I was trying to contact.

~Zitmon's review of CarFax customer service

GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zitmon: I received the standard, automatic response at noon today and nothing else. They charged my credit card and I still can not get the car report that I asked for.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~Zitmon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zitmon: I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~Zitmon: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~Zitmon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zitmon taken from his CarFax customer service problem that occurred on November 22nd, 2017.

CarFax

1.75 of 5 stars | 57 reviews

~Zitmon's CarFax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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