Chadwick's: After waiting a month for swim shorts they sent...
A Chadwick's customer review by GetHuman user ~tshan from November 5th, 2017
Background on ~tshan's case
GetHuman: ~tshan - can you tell our other Chadwick's customers when your case took place?
~tshan: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Chadwick's, and if so, how?
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~tshan a list of common Chadwick's problems)
~tshan: "Make a purchase" was why I was trying to call.
~tshan's review of Chadwick's customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tshan: After waiting a month for swim shorts they sent a swim top! When I called about their mistake they said it would be over a month before they got more swim shorts in stock. The summer will be over! The rep wouldn't let me talk to a supervisor.
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~tshan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tshan: I'd give them a three out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~tshan: For that I would say four out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~tshan: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tshan taken from his Chadwick's customer service problem that occurred on October 31st, 2017.