Chesapeake Energy: Dishonest to the core... Have gotten nothing b...

A Chesapeake Energy customer review by GetHuman user ~manatee from November 25th, 2017

Background on ~manatee's case

GetHuman: ~manatee - can you tell our other Chesapeake Energy customers when your case took place?
~manatee: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Chesapeake Energy, and if so, how?
~manatee: I used the 877-245-1427 number I found for on the GetHuman Chesapeake Energy customer phone number page I was on: Chesapeake Energy Customer Service Phone Number
GetHuman: And which of these common Chesapeake Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~manatee a list of common Chesapeake Energy problems)
~manatee: "Cancel service" was why I was trying to call.

~manatee's review of Chesapeake Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Chesapeake Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~manatee: Dishonest to the core... Have gotten nothing but the runaround in just finding out how much is in our account much less getting an actual check.
GetHuman: Let's quantify your experience contacting Chesapeake Energy. On a scale of 1 to 5, how easy is it go get help on a Chesapeake Energy problem?
~manatee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~manatee: I'd give them a two out of five on communication.
GetHuman: And what about Chesapeake Energy's ability to quickly and effectively address your problem?
~manatee: For that I would say one out of five.
GetHuman: And finally- any advice for other Chesapeake Energy customers?
~manatee: Call them early in the day or late. Don't forget any personal or account information you might need for Chesapeake Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~manatee taken from his Chesapeake Energy customer service problem that occurred on November 23rd, 2017.

Chesapeake Energy

1.00 of 5 stars | 10 reviews

~manatee's Chesapeake Energy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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