When I signed up for three citibank credit card...

A Citibank customer review by GetHuman user ~Tay from November 14th, 2017

Background on ~Tay's case

GetHuman: ~Tay - can you tell our other Citibank customers when your case took place?
~Tay: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Citibank, and if so, how?
~Tay: I used the 800-950-5114 number I found for on the GetHuman Citibank customer phone number page I was on: Citibank Customer Service Phone Number
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Tay a list of common Citibank problems)
~Tay: "Account Access" was why I was trying to call.

~Tay's review of Citibank customer service

GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tay: When I signed up for three citibank credit cards, a soundbar gift was promised. It has been months and no news from Citibank. Calls and emails to Citibank staff have been ignored.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Tay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tay: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Tay: For that I would say four out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Tay: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tay taken from his Citibank customer service problem that occurred on November 12th, 2017.

Citibank

2.94 of 5 stars | 87 reviews

~Tay's Citibank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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