ComEd: I would like to commend com ed and thank them f...

A ComEd customer review by GetHuman user GetHuman-focusan from November 29th, 2017

Background on GetHuman-focusan's case

GetHuman: GetHuman-focusan - can you tell our other ComEd customers when your case took place?
GetHuman-focusan: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman-focusan: I used the 800-334-7661 number I found for on the GetHuman ComEd customer phone number page I was on: ComEd Customer Service Phone Number
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-focusan a list of common ComEd problems)
GetHuman-focusan: "Meter reading" was why I was trying to call.

GetHuman-focusan's review of ComEd customer service

GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-focusan: I would like to commend com ed and thank them for helping me with my bill. The young lady who I spoke with sorry I did not get her name but she made my day not because of helping me with my bill but the fact that she was caring and nice. It is so hard to find good help these days especially when it come to customer service.
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
GetHuman-focusan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-focusan: I'd give them a five out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
GetHuman-focusan: For that I would say four out of five.
GetHuman: And finally- any advice for other ComEd customers?
GetHuman-focusan: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-focusan taken from his ComEd customer service problem that occurred on November 25th, 2017.

ComEd

3.80 of 5 stars | 38 reviews

GetHuman-focusan's ComEd Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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