Comcast: installed a new cable box because apparently th...
A Comcast customer review by GetHuman user ~asdfasdf from November 24th, 2017
Background on ~asdfasdf's case
GetHuman: ~asdfasdf - can you tell our other Comcast customers when your case took place?
~asdfasdf: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~asdfasdf a list of common Comcast problems)
~asdfasdf: "Account access" was why I was trying to call.
~asdfasdf's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asdfasdf: installed a new cable box because apparently the one from **** was outdated.... then they apparently cancelled internet service a day later! after installing the NEW box. Unreal. switching to FIOS on Friday, so tired of all of this time wasted on the phone. now on phone to get internet still up and running AND they now deleted the tv package we had which I did NOT ask them to do at all about an hour ago! Unreal. Run away from Comcast, run, run, run.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~asdfasdf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asdfasdf: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~asdfasdf: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~asdfasdf: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~asdfasdf taken from his Comcast customer service problem that occurred on November 22nd, 2017.