Cosmopolitan Magazine: Got an automated tree, at first, but when not o...
A Cosmopolitan Magazine customer review by GetHuman user ~AnAnnieMouse from November 14th, 2017
Background on ~AnAnnieMouse's case
GetHuman: ~AnAnnieMouse - can you tell our other Cosmopolitan Magazine customers when your case took place?
~AnAnnieMouse: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Cosmopolitan Magazine, and if so, how?
GetHuman: And which of these common Cosmopolitan Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~AnAnnieMouse a list of common Cosmopolitan Magazine problems)
~AnAnnieMouse: "None of those really matches why I wanted to call Cosmopolitan Magazine that day." was why I was trying to call.
~AnAnnieMouse's review of Cosmopolitan Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Cosmopolitan Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnAnnieMouse: Got an automated tree, at first, but when not offered any options that met my purpose for calling (unsolicited magazine, wanted to make sure no subscription had been set up), I pressed "*" and was directed to a person. The matter was clarified and cleared up quickly.
GetHuman: Let's quantify your experience contacting Cosmopolitan Magazine. On a scale of 1 to 5, how easy is it go get help on a Cosmopolitan Magazine problem?
~AnAnnieMouse: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnAnnieMouse: I'd give them a three out of five on communication.
GetHuman: And what about Cosmopolitan Magazine's ability to quickly and effectively address your problem?
~AnAnnieMouse: For that I would say five out of five.
GetHuman: And finally- any advice for other Cosmopolitan Magazine customers?
~AnAnnieMouse: Call them early in the day or late. Don't forget any personal or account information you might need for Cosmopolitan Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnAnnieMouse taken from his Cosmopolitan Magazine customer service problem that occurred on November 8th, 2017.