Crayola: their colored pencils lead keeps breaking when...

A Crayola customer review by GetHuman user GetHuman-judyelme from December 7th, 2017

Background on GetHuman-judyelme's case

GetHuman: GetHuman-judyelme - can you tell our other Crayola customers when your case took place?
GetHuman-judyelme: Yeah. It was evening, on December 1st.
GetHuman: Did you reach out to Crayola, and if so, how?
GetHuman-judyelme: I used the 800-272-9652 number I found for on the GetHuman Crayola customer phone number page I was on: Crayola Customer Service Phone Number
GetHuman: And which of these common Crayola customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-judyelme a list of common Crayola problems)
GetHuman-judyelme: "Warranty claim" was why I was trying to call.

GetHuman-judyelme's review of Crayola customer service

GetHuman: So how would you sum up your experience for GetHuman's Crayola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-judyelme: their colored pencils lead keeps breaking when you try to sharpen them
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-judyelme: I bought a box of ** at Chico Cali Walmart and when I used the red orange the lead broke immediately so I tried to sharpen it.and the lead kept breaking.now it's a good *** inches shorter.ive bought crayola pencils in the past and never had this problem.if this is how your pencils are going to be I'll never buy they again.i used to prefer crayola brand but not sure if I will purchase again. I loved your metallic line but can't find them anymore.
GetHuman: Let's quantify your experience contacting Crayola. On a scale of 1 to 5, how easy is it go get help on a Crayola problem?
GetHuman-judyelme: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-judyelme: I'd give them a three out of five on communication.
GetHuman: And what about Crayola's ability to quickly and effectively address your problem?
GetHuman-judyelme: For that I would say four out of five.
GetHuman: And finally- any advice for other Crayola customers?
GetHuman-judyelme: Call them early in the day or late. Don't forget any personal or account information you might need for Crayola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-judyelme taken from his Crayola customer service problem that occurred on December 1st, 2017.

Crayola

1.00 of 5 stars | 4 reviews

GetHuman-judyelme's Crayola Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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