DHL lost my important documents before it even...

A DHL customer review by GetHuman user ~Annoyed Customer from October 30th, 2017

Background on ~Annoyed Customer's case

GetHuman: ~Annoyed Customer - can you tell our other DHL customers when your case took place?
~Annoyed Customer: Yes I can. It was evening, on October 27th.
GetHuman: Did you reach out to DHL, and if so, how?
~Annoyed Customer: I used the 800-225-5345 number I found for on the GetHuman DHL customer phone number page I was on: DHL Customer Service Phone Number
GetHuman: And which of these common DHL customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Customer a list of common DHL problems)
~Annoyed Customer: "Make a shipment" was why I was trying to call.

~Annoyed Customer's review of DHL customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Customer: DHL lost my important documents before it even left the city. No one knew what happened to it, and they couldn't find it and refunded only **$. One of the worst services I ever used.
GetHuman: Let's quantify your experience contacting DHL. On a scale of 1 to 5, how easy is it go get help on a DHL problem?
~Annoyed Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Customer: I'd give them a five out of five on communication.
GetHuman: And what about DHL's ability to quickly and effectively address your problem?
~Annoyed Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL customers?
~Annoyed Customer: Call them early in the day or late. Don't forget any personal or account information you might need for DHL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Customer taken from his DHL customer service problem that occurred on October 27th, 2017.

DHL

3.40 of 5 stars | 36 reviews

~Annoyed Customer's DHL Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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