Dish customer service is the worst that I have...

A DISH customer review by GetHuman user ~dambeau from November 26th, 2017

Background on ~dambeau's case

GetHuman: ~dambeau - can you tell our other DISH customers when your case took place?
~dambeau: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to DISH, and if so, how?
~dambeau: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~dambeau a list of common DISH problems)
~dambeau: "Lower My Bill" was why I was trying to call.

~dambeau's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dambeau: Dish customer service is the worst that I have ever seen. I always pay my bill on time using online payment. On ********** a payment didn't get recorded. I called my bank and they confirmed that it was paid. I went weeks talking to customer service and then did nothing but cut of my service. What is wrong with your customer service department?
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~dambeau: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dambeau: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~dambeau: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~dambeau: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dambeau taken from his DISH customer service problem that occurred on November 22nd, 2017.

DISH

2.56 of 5 stars | 244 reviews

~dambeau's DISH Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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