Dell - Tech Support: Had the computer for a couple of days and was h...
A Dell - Tech Support customer review by GetHuman user ~None at dell sux from November 18th, 2017
Background on ~None at dell sux's case
GetHuman: ~None at dell sux - can you tell our other Dell - Tech Support customers when your case took place?
~None at dell sux: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~None at dell sux a list of common Dell - Tech Support problems)
~None at dell sux: "Return an Order" was why I was trying to call.
~None at dell sux's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~None at dell sux: Had the computer for a couple of days and was having issues with start up and display drivers. Spent most of the day on chat tech support unto they finally said they would send me a new box. I wanted a refund so of course they transferred me and dropped the call. Dell *****!
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~None at dell sux: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~None at dell sux: I'd give them a three out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~None at dell sux: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~None at dell sux: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~None at dell sux taken from his Dell - Tech Support customer service problem that occurred on November 10th, 2017.