Direct Express: All I needed was your fax number..been waiting...
A Direct Express customer review by GetHuman user ~MICHELE Wilson from November 24th, 2017
Background on ~MICHELE Wilson's case
GetHuman: ~MICHELE Wilson - can you tell our other Direct Express customers when your case took place?
~MICHELE Wilson: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~MICHELE Wilson a list of common Direct Express problems)
~MICHELE Wilson: "Lower my rate" was why I was trying to call.
~MICHELE Wilson's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MICHELE Wilson: All I needed was your fax number..been waiting almost *hrs still on hold
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~MICHELE Wilson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MICHELE Wilson: I'd give them a four out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~MICHELE Wilson: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~MICHELE Wilson: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MICHELE Wilson taken from his Direct Express customer service problem that occurred on November 17th, 2017.