Direct Express: Worse than trying to deal with a government bur...

A Direct Express customer review by GetHuman user ~beyond frustrated from November 28th, 2017

Background on ~beyond frustrated's case

GetHuman: ~beyond frustrated - can you tell our other Direct Express customers when your case took place?
~beyond frustrated: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Direct Express, and if so, how?
~beyond frustrated: I used the 888-741-1115 number I found for on the GetHuman Direct Express customer phone number page I was on: Direct Express Customer Service Phone Number
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~beyond frustrated a list of common Direct Express problems)
~beyond frustrated: "Update Account Info" was why I was trying to call.

~beyond frustrated's review of Direct Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beyond frustrated: Worse than trying to deal with a government bureaucrat - they should change the name from customer service to NO customer service. They **** !
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~beyond frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beyond frustrated: I'd give them a four out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~beyond frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~beyond frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beyond frustrated taken from his Direct Express customer service problem that occurred on November 23rd, 2017.

Direct Express

2.13 of 5 stars | 176 reviews

~beyond frustrated's Direct Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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